MDLIVE (Telemedicine)

Eligible members can log in to the Excellus BCBS website at

You can also Text EXCELLUS to 635483 or Call 1-866-692-5045 or Download app at MDLIVEIf your plan includes MDLIVE as a covered benefit: 

  1. You may need your member insurance ID card number when registering. Don’t forget to include the three-letter prefix along with the nine-digit number (i.e. ABC123456789).
  2. Be sure to check the box that asks, “Do you receive MDLIVE as a benefit?” Type Excellus BCBS when asked to enter the name of the organization.
  3. Dependents under the age of 18 need to be registered under the subscriber in MDLIVE.
    • Click on “Add dependent” on the homepage and complete the requested information.
  4. Dependents over the age of 18 will need to register with MDLIVE and create their own username and password. 
  5. Click on the informational flyer below to find out more information about MDLIVE.
  6. If you have any questions or concerns, please contact out Fund Office a 1-800-697-8329, Ext. 2257.