Eligible members can log in to the Excellus BCBS website at https://member.excellusbcbs.com/find-a-doctor/telemedicine/mdlive
You can also Text EXCELLUS to 635483 or Call 1-866-692-5045 or Download app at MDLIVEIf your plan includes MDLIVE as a covered benefit:
- You may need your member insurance ID card number when registering. Don’t forget to include the three-letter prefix along with the nine-digit number (i.e. ABC123456789).
- Be sure to check the box that asks, “Do you receive MDLIVE as a benefit?” Type Excellus BCBS when asked to enter the name of the organization.
- Dependents under the age of 18 need to be registered under the subscriber in MDLIVE.
- Click on “Add dependent” on the homepage and complete the requested information.
- Dependents over the age of 18 will need to register with MDLIVE and create their own username and password.
- Click on the informational flyer below to find out more information about MDLIVE.
- If you have any questions or concerns, please contact out Fund Office a 1-800-697-8329, Ext. 2257.